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Privacy Policy

Last Updated: November 9, 2025

Intsetse FM ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, listen to our broadcasts, or interact with our services in compliance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name and contact details (email address, phone number, physical address)
  • Demographic information (age, gender, location)
  • User account information (username, password)
  • Communication preferences
  • Competition entries and survey responses
  • Employment application information

1.2 Automatically Collected Information

When you access our website or services, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Listening habits and preferences

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our broadcasting services
  • Communication: To respond to inquiries, send newsletters, and provide updates
  • Personalization: To tailor content and advertisements to your interests
  • Analytics: To analyze usage patterns and improve our website and services
  • Competitions: To administer contests, promotions, and giveaways
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Marketing: To send promotional materials (with your consent)

3. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on the following lawful grounds:

  • Consent: When you have given explicit consent for specific purposes
  • Contractual Necessity: To fulfill our obligations under a contract with you
  • Legitimate Interests: For our legitimate business interests, provided they don't override your rights
  • Legal Obligation: To comply with South African law and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our services (e.g., hosting providers, analytics tools)
  • Business Partners: With your consent, for joint promotions or events
  • Legal Authorities: When required by law or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection
  • Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under POPIA

You have the following rights regarding your personal information:

  • Right to Access: Request a copy of your personal information we hold
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal information (subject to legal obligations)
  • Right to Object: Object to processing of your personal information
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Withdraw Consent: Withdraw consent for processing at any time
  • Right to Lodge a Complaint: File a complaint with the Information Regulator

To exercise any of these rights, please contact us at privacy@intsetsefm.co.za

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Deliver targeted advertising
  • Improve website functionality

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

11. International Data Transfers

Your information may be transferred to and processed in countries outside South Africa. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Information Regulator Contact

If you are not satisfied with our response to your privacy concerns, you may contact the Information Regulator:

By using our services, you acknowledge that you have read and understood this Privacy Policy.